FAQ
Frequently asked questions
Quick answers about flying with Bluebird. For the full story on any topic, visit the help center.
Getting started
What is Bluebird?
Bluebird is a FAR Part 135 air carrier flying charter since 1985 and the largest operator of Learjet 60s in the world. You can book our Learjet 60s online with instant pricing, or ask us to source another aircraft from vetted Part 135 operators.
Is Bluebird an airline?
No. Bluebird is on-demand private charter: you book the whole aircraft for your trip, on your schedule, rather than a seat on a scheduled flight. Flights are operated under FAA Part 135 charter certificates.
Is Bluebird an operator or a broker?
Both. We operate our own Learjet 60s under Jetvia's Part 135 certificate. For trips that need a different aircraft, we act as your charter broker and source one from a vetted Part 135 operator, named on your quote.
Do I pay per seat?
No. You pay one price for the whole aircraft. Our Learjet 60s carry up to 7 passengers.
How do I book a private flight with Bluebird?
Search your departure and arrival airports, date and number of passengers on charter.bluebirdjets.com, choose an aircraft from the live prices, add your passengers and pay online.
Do I need an account to see prices?
You can search without an account. You'll need a free account to book, and we may ask you to create one to see prices.
How long is a quote valid?
A quote holds for 24 hours. Prices can change before checkout if aircraft availability changes, and we always show you the new price before you pay.
Can I book a round trip?
Yes. Choose round trip and pick your return date and time. If you wait at your destination, the aircraft may stay with you (overnight charges can apply) or fly home and come back for you, whichever the price shows.
Are the times local?
Yes. Departure times are always local to the airport you're leaving from.
When is my flight confirmed?
Instant-book trips (24 hours to 90 days out) are confirmed when payment succeeds at checkout. Requests are confirmed by our team, and we email you as soon as they are.
Am I charged for a request before it's confirmed?
No. Your card is saved at checkout, with no charge or hold, and charged only when we confirm the trip. If we can't, nothing is charged.
How far in advance can I book?
Online bookings and requests are accepted from 2 hours up to 365 days before departure.
Can I book a same-day flight?
Online requests need at least 2 hours notice. For shorter notice, contact us directly and we'll check what's available.
Can I book a brokered aircraft instantly?
No. Aircraft we source from other operators show an estimate and are always a request. Our team sends a firm quote naming the operating carrier, and nothing is charged until the trip is confirmed.
Read more: What is Bluebird? · How booking a flight works · Instant booking vs. request to book
Pricing and saving money
How much does a Bluebird flight cost?
It depends on the route, date, time and aircraft. Search any two airports in our service area to see live, all-in prices in seconds; the home page also shows example trips and prices.
Are taxes and fees included in the price?
Yes. The price you see includes the flight, any repositioning, applicable fees and federal taxes, shown line by line before you pay.
What is repositioning?
Repositioning is flying the aircraft, without passengers, to where your trip starts or back to its base afterward. When it's needed it's included in your quote; flying between our home bases usually avoids it.
Is there a fee for paying by credit card?
Credit cards add a 3% fee, shown before you're charged. Debit and prepaid cards, and payments from your deposit balance, have no card fee.
Why did the price change?
Prices are live: they depend on where our aircraft are, the calendar and the fees for those dates. If the price changes before checkout, we show you the new price before you pay.
How can I make my private flight cheaper?
Fly between our home bases within a service area, be flexible on your departure time, consider a nearby airport we suggest, and bring more passengers to share the whole-airplane price.
What are home bases?
Home bases are the airports where our aircraft are based, currently Denver (KAPA), Austin (KAUS), Denver (KBJC), Dallas (KDAL), El Paso (KELP), Fort Lauderdale (KFXE), Houston (KHOU), White Plains (KHPN), Las Vegas (KLAS), Miami (KOPF), Atlanta (KPDK), Teterboro (KTEB), Titusville (KTIX), Tampa (KTPA) and Van Nuys (KVNY). They're marked on the map on our home page. Trips between them within a service area need little or no repositioning, so they cost less.
Do you offer discounts?
We sometimes offer coupon codes, entered at checkout, and promotional account credit, applied automatically. The biggest savings come from flying between home bases and filling the seats.
Read more: How our pricing works · Ways to save on your flight
Aircraft and safety
What aircraft does Bluebird fly?
Our own fleet is the Learjet 60. For trips that need a different size, we source light, midsize, super-midsize, large and ultra-long-range jets, and turboprops from vetted Part 135 operators.
How many passengers can I bring?
On our own fleet: the Learjet 60 seats up to 7 in charter configuration. For larger groups we can source a bigger aircraft; each quote lists its seats.
Is the Learjet 60 pressurized?
Yes. It's a pressurized midsize jet certified to 51,000 feet, with an enclosed lavatory.
How is booking a brokered aircraft different?
Our Learjet 60s show a live price and many trips can be booked instantly. For aircraft we source from other operators you see an estimate and send a request; our team sends a firm quote naming the operating carrier.
How much luggage can I bring?
Tell us about your bags and anything large in the passenger notes when you book, so the crew can plan weight and balance.
Is flying with Bluebird safe?
Every Bluebird flight is operated under FAA Part 135 commercial charter rules. Our Learjet 60s fly with two pilots, and brokered trips are flown by vetted Part 135 operators.
Who flies brokered trips?
A vetted FAA Part 135 operator, named on your quote. That operator holds operational control of the flight.
Who decides if it's safe to fly?
The pilot-in-command. If weather or any other condition makes a flight unsafe, they can delay or cancel it, as set out in the Charter Agreement.
How experienced are Bluebird pilots?
Captains meet the FAA Part 135 minimum of 1,200 flight hours, and every pilot completes Part 135 indoctrination training, recurrent training and check rides.
How many pilots fly my trip?
Two, a captain and a first officer, on every Learjet 60 flight. On brokered trips the operating carrier crews the flight under its own Part 135 certificate. Crew details appear on your trip once it's confirmed.
Is Bluebird a Part 135 operator?
Bluebird is a DBA of Jetvia, a FAR Part 135 operator. Flights on our Learjet 60s operate under Jetvia's own certificate; brokered flights operate under the certificate of the operator named on your quote.
Who has operational control of a brokered flight?
The operating carrier named on your quote, under its own Part 135 certificate.
What is a Part 135 charter?
A commercial on-demand flight operated under FAA Part 135, the rules for certificated charter operators, with commercial standards for pilots, maintenance and operations.
Read more: Our fleet: Learjet 60s, and the right aircraft for any trip · Safety: Part 135 standards on every flight · Our pilots and training · Who operates my flight? (FAA Part 135)
Where we fly
Where does Bluebird fly?
Our Learjet 60s fly between airports in Alabama, Alaska, Arizona, Arkansas, Aruba, Bahamas, Belize, British Virgin Islands, California, Canada, Cayman Islands, Colorado, Connecticut, Curaçao, Delaware, District of Columbia, Dominican Republic, Florida, Georgia, Haiti, Idaho, Illinois, Indiana, Iowa, Jamaica, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Mexico, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Turks and Caicos, U.S. Virgin Islands, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming. The map on our home page shows every service area and home base. For other trips we can source an aircraft from vetted Part 135 operators.
Can I fly from a small local airport?
If its runway suits the aircraft. Jets need longer runways than small propeller aircraft; search your airport and we'll show the aircraft that can use it.
What if my airport isn't in your service area?
Contact us about the trip; we may be able to source an aircraft from another operator. You can also add it as your home airport in your account profile.
Do you fly long distances?
Yes. The Learjet 60 has a range of around 2,000 nautical miles with reserves; longer legs may include a fuel stop, which the quote shows. For longer trips we can source large and ultra-long-range jets.
Can I fly internationally with Bluebird?
Yes, where our service areas include airports outside the U.S. Search the airports to see availability and prices, including international taxes.
What documents do I need for an international flight?
Every passenger needs a valid passport, and you add their passport details to the booking. Check entry requirements for your destination before you travel.
Read more: Service areas and home bases · International trips
Your trip
Why do you need passengers' weight?
Every aircraft has strict weight and balance limits, so the crew plans every flight with each passenger's approximate weight. It's kept private.
Do passengers need ID?
Yes. Names on the booking must match each passenger's government ID; international trips need passports.
Can I change passengers after booking?
Yes, update them on your trip page before departure. Keep names exactly as on ID.
Can I bring my dog on a Bluebird flight?
Yes. Tell us in the passenger notes when you book. A $500 per-day pet fee applies to cover cleaning.
Is there a pet fee?
Yes, $500 per day for any pets, covering cleaning. Any damage is charged separately.
How early should I arrive for a private flight?
There's no airline check-in or security line; arrive a little before departure with ID for every passenger. Your trip page shows the FBO for each leg.
What is an FBO?
A fixed-base operator: the private terminal at an airport where charter flights board. Your FBO is shown on your trip once it's confirmed.
What happens if the weather is bad?
Our team contacts you before departure with any weather updates. The pilot-in-command decides whether it's safe to fly, and weather delays or cancellations are handled under the Charter Agreement.
What if I'm late?
There's a one-hour grace period. Beyond that, delays that affect another flight may carry a $500 fee per 30 minutes, and over 90 minutes may be treated as a cancellation.
Read more: Adding passengers · Flying with pets · The day of your flight
Payments
What payment methods do you accept?
Major credit and debit cards through Stripe, and wire or ACH transfers to your own deposit account number. Account credit and coupons are applied at checkout.
Can I pay by wire transfer?
Yes. Your account has its own account number for wire and ACH. Funds become your deposit balance, usable at checkout, and any unused balance is refundable to your bank.
Are deposits refundable?
Yes. Deposits stay yours until a booking uses them, and you can ask for any unused deposit back to the bank account it came from.
When is my card charged?
Instant-book trips are charged at checkout. Requests save your card at checkout and charge it only when our team confirms the trip.
Read more: Payment options
Changes and cancellations
What is Bluebird's cancellation policy?
Domestic flights are fully refundable more than 72 hours before departure, 50% refundable 72 to 48 hours before, and non-refundable inside 48 hours. Peak days are refundable only more than 120 hours out. International trips have their own schedule.
How do I cancel my flight?
Contact us as soon as your plans change: email hello@bluebirdjets.com, call (979) 453-8842 or use the live chat on any page.
Where does my refund go?
Back to the original payment method. Account credit and deposits go back to your account balance.
What are peak days?
Specific high-demand dates published at jetvia.com/peakday, with a stricter cancellation policy.
Can I get a refund if there's no Wi-Fi?
No. Wi-Fi is never guaranteed, and a lack of Wi-Fi isn't grounds for a penalty-free cancellation.
Read more: Cancellations and changes
Your account
Can someone else book flights for me?
Yes. Add them as a planner from your account. Planners can book and manage your trips on your behalf.
Is my passport information secure?
Passport images are visible only to you and our operations team, and are used only for your trips.
How old do I need to be to book?
You must be at least 18 to create an account and book.
Read more: Accounts, planners and booking for others
Still have a question?
Use the chat button on any page, email hello@bluebirdjets.com, or call (979) 453-8842.
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